When we talk about a Bank 4.0 it is good to establish both a timeline and a definition for clarity:
BANK1.0: Historical, traditional banking centred around the branch as the primary access point. Started with the Medici family in the 12th century.
BANK 2.0: The emergence of self-service banking, defined by the first attempts to provide access outside of bank working hours. Commenced with ATM machines and accelerated in 1995 with the commercial internet.
BANK 3.0: Banking when and where you needed it as redefined by the emergence of the smartphone in 2007, and accelerated with a shift to mobile payments, P2P and challenger banks built on top of mobile; channel agnostic.
BANK4.0: Embedded, ubiquitous banking delivered in real-time through the technology layer. Dominated by real-time, contextual experiences, frictionless engagement and a smart, AI-based advice layer. Largely digital omni-channel with zero requirements for physical distribution.
We welcome Founder of Moven Host of Breaking Banks Radio author of multiple titles but today we focus on Bank 4.0, Banking Everywhere, Never at a Bank Brett King.
Find Brett here: http://brettking.com