Rob Markey welcomes back Fernando Cadena, director of associate engagement at Elwood Staffing Services, which places 25,000 temporary employees at companies across the country. Fernando has been leading the firm's Net Promoter efforts, which began six years ago when he first sought feedback from the company's associates. He has since expanded the company's feedback efforts to its customers. Net Promoter feedback has helped Elwood Staffing improve its customer experience, increase employee retention and build better relationships with the companies it serves.
Customer Confidential: Untold Stories of Earned Growth