In this episode, host Jay Schwedelson discusses when and how to fire a client with Stephanie Love.

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Best Moments:

(01:25) Is it okay to fire a client? When should you fire a client?

(02:52) Signs to look for when firing a client: nightmare clients vs. misaligned vision

(04:36) Importance of firing rude clients to maintain team morale

(06:28) How to actually fire a client: have a direct conversation and document everything

(07:17) Dealing with potential negative reviews after firing a client

(08:35) Try to salvage the relationship first before terminating, if possible

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