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The Huddle with John Furner
Frontline Focus
Apr 28, 2022
Steven Williams, CEO of PepsiCo Foods North America, joins The Huddle with John Furner to discuss the importance of teamwork and collaboration. They explore their experiences during the challenges of COVID-19 and social unrest, emphasizing their commitment to racial equality and sustainability. The discussion also highlights the significance of prioritizing frontline workers and ongoing efforts toward achieving equity.
15:28
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Quick takeaways
- PepsiCo demonstrated resilience during the pandemic by adjusting and engaging with frontline teams to ensure employee protection and customer service.
- PepsiCo's commitment to racial equality through initiatives such as REJ and promoting black managers has been a positive step for the company.
Deep dives
Resilience and Agility during Challenging Times
During the podcast, Stephen Williams discusses the disorienting time of the COVID-19 pandemic and how PepsiCo's frontline teams and management demonstrated resiliency and agility to navigate the difficulties. Despite challenges like closing plants and missing sales calls, the company quickly adjusted and implemented high levels of engagement with frontline employees to ensure their protection and maintain service to customers.
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