Online dispute resolution: If not now, when?

How ODR is defined;

6 key characteristics of ODR;

Advantages and disadvantages of ODR;

International and Australian examples of ODR;

The different forms of technology used in ODR;

The volume of disputes resolved by e-commerce platforms;

Whether ODR should be applied to resolve disputes at scale;

How an effective ODR should be designed and what it should include;

Is there a professional obligation to use ODR and in what circumstances?; and

For the first time on Reimaging Justice, I answer a listener's question!