No C-level executive wants their company to provide a bad customer experience. Ask any one of them and they’ll say they put the customer first. So why aren’t more companies providing stellar experiences? Sprinklr chief evangelist Carlos Dominguez joins me today as we break down why customer experience can be so difficult, and how to make it easier (hint: paring down your marketing Frankenstack is a good start). Plus, a look at the sex appeal of the Tesla, and how they used that to their advantage.
The Copernican Shift