The Future of Content podcast Episode 60 – AI Agents and the Future of Work with Jennifer Jones-Mitchell
In this episode, we’re again joined by Jennifer Jones-Mitchell, CEO and AI Transformation Leader at Human Driven AI, to delve into the transformative potential of AI agents in today’s workplaces. We cover:
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What AI agents are and how they can help companies act on real-time data, streamline customer interactions, and automate workflows to achieve new efficiencies.
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Real-world examples of AI agents in action, such as how Mastercard uses AI to boost customer engagement in real-time, delivering faster, more impactful connections.
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Why a hybrid approach to AI agents — combining traditional methods with large language models — is crucial for creating systems that are secure, adaptable, and aligned with business goals.
Jennifer also shares her take on the future of work, including new roles like prompt engineers and AI trainers that are emerging as AI technology reshapes career landscapes. "AI won’t take your job," Jennifer says, "someone who knows AI will take your job." Tune in to discover what it takes to stay ahead in an AI-powered world.
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