Season 1 - #4 - Nico Prins, CX Consultant, The future of content

In this episode, Jay sits down with Nico Prins, a seasoned SEO consultant who works with Fortune 500 companies to optimize content and customer experience strategies. They dive into how businesses can cut through the overwhelming noise of the digital world by focusing on the right channels, providing meaningful customer experiences, and leveraging the power of video and visuals. Nico also shares insights into what the future holds for customer experience, including advancements in 5G and virtual reality. If you're looking to improve your brand's strategy and customer engagement, this episode is packed with actionable advice and forward-thinking ideas.

Topics Discussed:

• Importance of focusing on core channels rather than omni-channel overload
• The DNA of a great customer experience: balancing brand promise with customer expectations
• The power of video and visuals in improving engagement and onboarding
• How to build strong customer loyalty by going the extra mile
• What the future holds: 5G, virtual reality, and the evolution of customer experience