SHIFT BREAK: Questions Are Not Threats

In order to have engaged baristas, owners and managers must first be willing to engage. Unfortunately we have a habit of stifling questions and feedback from the group of people who live closest to the systems we create and treat questions as either inconveniences, or in many cases, threats.

Today on Shift break we will be talking about how questions are an integral part of engagement, innovation, and trust leading to a better coffee shop that is built from a place of good faith communication vs bad faith assumptions and preemptive dismissal.

Listen to these related episodes:

• 427 : Encore Episode: What you MUST Know About Employee Culture w/ Stan Slap
• 426: Fostering a Culture of Continuous Improvement
• 414: Secret Ingredients for a Successful Coffee Shop
• 151 : How to Respond and React to Negative Feedback : 5 Step Process
• Don't Forget Relationships
• Passive-Aggressive Management

In my consulting work through KTTS Consulting, management and leadership structures are one of the main conversations we have. Working to create clarity, understanding, and systems for success in leadership has a compound effect on the rest of the business. Would you like to work with me 1:1 to help your cafe thrive in quality, operations, and people? 

Click below for a discovery call and lets have a conversation! 

https://calendly.com/chrisdeferio/30min

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