In the age of accelerated digital and tech spending, how do we choose our innovation and investment priorities — at the same time, keeping up with competitive pressure and changing customer needs? Looking back in the year that was — knowing what we know now, what would we have done differently? How do we best meet our customers where they are?
In this episode of One Vision, Theo and Bradley chat with Kelly Wagner-Grull, Director of Innovation and Member Experience at the Credit Union of Colorado, about experimentation, curiosity, and creating new memorable experiences.
