Most service businesses don’t stall because of a lack of talent or ambition. They stall because the business quietly outgrows the systems it was built on.

In this episode of The Handbook, Harv Nagra sits down with Jason Swenk – agency founder turned advisor who’s spent two decades helping agencies and consultancies scale with more confidence and less chaos.

After building and selling his own eight-figure agency, Jason codified the patterns he kept seeing into an eight-system framework for predictable growth.

We unpack why so many leadership teams feel stuck, what actually breaks as businesses scale, and how operators can help reset the foundations before things start to crack.

Here’s what we get into:

Why clarity, positioning, and offering are the foundations everything else depends on
How to move from reactive growth to a more deliberate, scalable operating model
The difference between prospecting and sales – and why skipping steps causes pain later
How delivery, ops, and leadership systems protect margins and give leaders time back
What it really means to transition from founder mode to CEO mode

Whether you’re an Ops Director, COO, or part of a leadership team trying to break through a growth ceiling, this conversation is a strong reminder that maturity isn’t about working harder – it’s about building the right systems at the right time.

Additional Resources:

👉🏽 Follow Jason on LinkedIn: https://www.linkedin.com/in/jasonswenk/

💻 Jason’s website: https://jasonswenk.com/

🎧 Jason's podcast: https://www.agencymastery360.com/podcast

👨🏽 Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

📈 Measure your business maturity and find out how to get to the next level: https://bit.ly/assess-business-maturity

📬 Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter: https://www.scoro.com/podcast/#handbook

➡️ This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system. Sign up for a free trial or a demo at https://scoro.com/demo – and for the VIP treatment, tell them Harv sent you.

One Question Before the Break – What Should We Tackle Next?