The Launch Revolution: Building Emotional Loyalty Through Drops

Every Shopify brand scaling beyond six figures eventually faces this moment: you've got a product people actually want, demand is building, and you decide to run a launch.

Then the site crashes, bots clear out inventory in seconds, real customers get locked out, and your support inbox explodes for weeks. Whether you're dropping limited sneakers or launching a new product line, the infrastructure that works for everyday commerce completely falls apart when passionate fans show up all at once.

Andrew Lipp lived this frustration firsthand—not as a store owner, but as a regular guy trying to buy Nike Stranger Things sneakers. He showed up at launch time, entered his credit card details, got a confirmation, drove to the store for pickup, and was told "we don't have your transaction." The site had crashed, they'd oversold, checkout went out of sync, and the kicker? They couldn't even refund his money because the transaction never fully processed. Meanwhile, those exact shoes were instantly listed on resale markets for 3x the price.

That broken experience led Andrew to leave Google, recruit a couple colleagues, and build EQL—a platform that's powered launches for Nike, Crocs, Stanley, Foot Locker, and dozens of Fortune 100 brands. They just launched their Shopify app last month to bring these same elite launch tools to brands of every size, whether you're a solo creator testing your first drop or a growing DTC brand trying to manage hype without breaking your store. Let's dive in.

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