129: Invigorate Positive Experiences With Your Customers Through Chat, Email, Social, Phone, SMS, Video, And Cobrowse

Your Business Is A Journey. Invest In Yourself Today.

Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.

My guest in today’s episode is Amrit Dhangal the Co-founder and Chief Operating Officer from Acquire. They are a Conversational Customer Experience Platform that helps brands ride the next wave of CX. Their platform enables Shopify brands to thread customer conversations into one ongoing relationship while allowing the brand to focus on growing the business and delighting customers.

What You Will Learn Today

• Why Shopify brands are winning by offer an omnichannel customer experience.
• Benefits of automating frequently asked questions with a chatbot and knowledge base resources.
• Primary trends and expectations influencing customer support operations today.
• Trends that emerged in 2020 and what’s going to stick around in 2021 and beyond.

Links And Resources Mentioned

• Acquire
• Acquire Shopify App
• Customer Support Templates
• The Definitive Guide to Ecommerce Customer Experience

Thank You For Listening

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Episode Sponsor: CARRO

Today’s episode was brought to you by Carro, a powerful Shopify app and sales channel that discovers ALL the creators, press, and media that already love your brand.

Whether it's your brand’s customers, email subscribers, or fans, Carro will reveal all the influential people with a connection to your brand. If an influencer with a million followers bought from your store, would you know about it?

Discover all of your influencers for free with Carro, available in the Shopify App Store!

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