Intercom's Director of Automated and Proactive Support Ruth O'Brien caught up with HubSpot’s Director of Customer Support for EMEA Noel O’Reilly to chat about how AI and automation are affecting customer service today and HubSpot’s AI strategy for support in the year to come.
Watch on YouTube: https://www.youtube.com/watch?v=0S-vS-QVuTU
Transcript: https://www.intercom.com/blog/videos/hubspot-noel-oreilly-ai-customer-support-strategy
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom