Zoe runs Ask Zoe and calls herself a consultant with a difference. She focusses not just on your business, but also on marketing. So she educates customers on what to do, when and how to help you grow. Sam and Zoe met four or five years ago pre-Covid when Zoe ran Fab Events. This business was setup in 2016. Zoe grew the business with 4N, the networking group Sam and Zoe were involved with at the time. The name Fab came because people kept saying “Zoe you are Fab”. Even in this business she was doing marketing as well as events.

When Zoe started Fab events, she said she could do all events, which she realises now probably wasn’t the best idea. While Zoe was running lots of events she spent a lot of time working with event photographers. She says if you are at an event you will usually need more than one photographer. There is usually too much going on for one person to capture. You can be the main photographer in the room, but you will need other photographers at other places, such as arrivals. That doesn’t mean as a single photographer you can’t do events like these. It means you just will need to collaborate with other photographers.

The reason Zoe called the business Ask Zoe is that she has built and kept relationships over a long time and those people who she is connected to will always Ask Zoe. Covid brought big changes to Zoe’s business and from a business point of view she sees it as a blessing. It gave her a chance to stop and reflect on what she had been doing and what she wanted to do going forwards. During Covid, Zoe was busy analysing the news and working out what would happen next and what she needed to do. As Covid was building in early 2020 events were already being effected before the UK population. This was due to early restrictions on imports. At this stage Zoe decided the best thing for her to do was focus on online events management.

What happened during this time Zoe’s business was doing well while many in the industry were fading. And so Zoe’s connections were asking what she was doing. She had been using a 7 step consultancy strategy that she had been trained in at Hilton and at University, and was using this in her business. But many people were feeling overwhelmed during Covid, so she stripped it down to a 4 step process.

Zoe then found that her business was only 5% events and 95% marketing and consultancy. She then talked to a lot of people including Collette Evans who does her branding photography to Clare Froggett who does Zoe’s branding and she developed Ask Zoe. So most of what she does is marketing and brand consultancy.

Sam asks if there is some common things that photographers could do to improve their business. Zoe says it really depends on the business and Zoe always starts with a call to see what help people need. But business owners tend to feel overwhelmed in terms of what they need to do to get to the next level they want to reach.

Zoe has worked with a few photographers and tends to find that they are very creative and tend to focus on this creativity, rather than what they need to grow their business. Creative people tend to be a little introverted and their creativity is their output. Zoe talks about getting KPIs (key performance indicators) in place in your business. These are just goals, nothing complicated. But things you need to focus on to get the end result. This is related to the show on business planning. Sam and Zoe discuss the types of KPIs photographers may have. For example it might be to do three weddings a week in the peak season, but have a month off in winter. But other photographers may simply to just do one wedding a weekend. The key is it’s relevant for you and your business. Zoe says a business a plan should be like a story, have a beginning a middle and an end. The middle is how you make it happen and how you join the dots.

#14 Total high: Counter und Kastraten