Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work

In episode #510 of the Inspiring Women in CX podcast, Clare Muscutt talks to DeAnna Avis, Founder of Starfish CX and Engagement Lead at Watch This Sp_ce, about…

 

💼 Her impressive career trajectory from working at Teledyne e2v and leading the CX transformation at Solus ARC (Aviva) to becoming an independent consult

🤝 Her integrative approach to coaching and how this enables her to view the ‘whole’ person

🙋‍♀️ Her experience as a Mexican American immigrant and how this informs her passion for blending CX and DEI to drive positive change

⚠️ The fundamental issues surrounding identify that need to be addressed and how Customer Experience professionals can pave the way for change

✨ Embracing the concept of being an intrapreneur – creating a vision for yourself, and your future, and stepping into it

 

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