Breakfast Leadership Show AI Security Risks: Protecting Sensitive Data with Alec Crawford
In a recent conversation, Alec and I dove into the critical role of AI security, especially in high-risk sectors like healthcare and banking. Alec stressed that AI must be secure and aligned with business strategies while ensuring governance, risk management, regulatory compliance, and cybersecurity remain top priorities. I couldn’t agree more—AI in the wrong hands or without proper safeguards is a ticking time bomb. Sensitive data needs protection, and businesses must stay ahead of evolving regulations. We also touched on the growing need for private AI solutions, given the rising threats of cyberattacks like prompt injections.
Cybersecurity and AI in OrganizationsOur discussion expanded into cybersecurity and AI adoption within organizations. Unvetted AI solutions pose significant risks, making internal development and continuous monitoring essential. Alec’s company, Artificial Intelligence Risk, Inc., deploys private AI within clients' firewalls, reinforcing security through governance and compliance measures. One key takeaway? Awareness is everything. Many organizations jump into AI without securing their systems first. I was particularly interested in the “aha moments” Alec’s clients experience when they see AI-driven security solutions in action.
AI Governance and Confidentiality ConcernsAlec shared a governance issue where a company implemented Microsoft Copilot—only to discover it unintentionally exposed confidential employee data. This highlighted a major concern: AI needs strict guardrails. Alec advocated for a “belt and suspenders” approach—limiting system access, assigning AI agents to specific groups, and avoiding over-reliance on super users who could inadvertently misuse AI. The lesson? AI governance isn’t optional; it’s a necessity.
AI Applications in Call CentersAI’s potential spans across industries, and call centers are a prime example. Alec described a client who leveraged AI to analyze 150,000 call transcripts, leading to a 30% reduction in call length and an additional 30% drop in overall call volume—all thanks to AI-driven website improvements. Beyond customer service, AI is making waves in investment research, analyzing earnings calls and regulatory filings. I even shared a fun hypothetical—using AI to predict the Toronto Blue Jays’ performance—proving that AI’s applications go beyond business into fields like sports analytics.
AI Adoption, Security, and PrivacyWrapping up, Alec and I discussed the double-edged sword of AI adoption. While AI presents massive opportunities, it also comes with security, ethical, and privacy risks. Alec emphasized the need for strong leadership in AI implementation, ensuring data quality remains a top priority. I pointed out that the fear of missing out (FOMO) on AI can lead companies to make reckless decisions—often at the cost of security. Alec’s company specializes in AI security solutions that safeguard against data breaches and attacks on Large Language Models, reinforcing the importance of a strategic, security-first approach to AI adoption.
Alec Crawford is Founder & CEO of Artificial Intelligence Risk, Inc., a company that accelerates enterprise Gen AI adoption - safely. He has been working with AI since the 1980’s when he built neutral networks from scratch for his Harvard senior thesis. He is a thought leader for Gen AI with a blog at aicrisk.com and podcast called AI Risk Reward. He has more than 30 years of experience on Wall Street with his last role being Partner and Chief Risk Officer for Investments at Lord Abbett.linkedin.com/in/aleccrawford Our Story Dedicated to shaping the future. At AI Risk, Inc., we are dedicated to shaping the future of AI governance, risk management, and compliance. With AI poised to become a cornerstone of business operations, we recognize the need for software solutions that ensure its safety, reliability, and regulatory adherence. Learn more Our Journey Founded in response to the burgeoning adoption of AI without proper safeguards, AI Risk, Inc. seeks to pioneer a new era of responsible AI usage. Our platform, AIR GRCC, empowers companies to manage AI effectively, mitigating risks and ensuring regulatory compliance across all AI models. Why Choose AI Risk, Inc.?
- Comprehensive Solutions: We offer an all-encompassing platform for AI governance, risk management, regulatory compliance, and cybersecurity.
- Expertise: With extensive experience across industries and global regulations, we provide tailored solutions to meet diverse business needs.
- Futureproofing: As AI regulations evolve, our platform remains updated and adaptable, ensuring businesses stay ahead of compliance requirements.
- Cybersecurity Focus: Recognizing the unique challenges of AI cybersecurity, we provide cutting-edge solutions to protect against threats and ensure data integrity.