Today is “Pretend to be a Time Traveler” day. So, we’re going to do just that. What would a time traveler from, say, 125 years ago, think of some of our customer experiences? What would surprise them? What would delight them? And what could we do differently to recapture some of the personal, one-to-one connections that modern customer experiences too often lack? It’s a look back...or forward...or sideways, to a time when customer connections meant everything.
