This was a VERY hot topic so Sandy and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say.

We need to understand that broken appointments WILL happen but it should not be the norm.

We need to also understand that charging patients for this is a band-aid to the problem, not the solution. 

So what are the proper steps and procedures to take when this occurs? And how can we minimize broken appointments?

In this episode Sandy lets us know exactly what we need to do.