Media Measurement Mistakes, ch. 2

If you believe that people today have a short attention span, you are mistaken.

FACT: We live in an over-communicated society.

This is why we have learned how to quickly filter out messages that do not interest us.

FACT: We will happily spend several hours binge-watching shows that appeal to us.

Where’s your theory about a short attention span now?

If you want to get people’s attention and hold that attention, talk to them about things they already care about.

If people aren’t paying attention to your ads, it is because (A.) you chose the wrong thing to talk about, or (B.) you are talking about it in a predictable way.

I wrote an ad this morning for a jewelry store. This is how the ad begins:

RICK: Sicily is the island at the toe of the boot of Italy,

SARAH: and the town of Catania is situated on the seashore, staring at the toe of that boot.

MONICA: That’s where Jay, one of our owners, traveled to meet Italy’s most exciting new jewelry designer.

RICK: Tell us about it, Jay.

JAY: When I met Francesco and saw what he was working on, I almost hyperventilated.

Those 5 lines do not sound like the typical jewelry store ad.

But I’ll bet you’d like to hear the rest of it.

Let’s talk for a moment about another obvious truth:

FACT: Ads rarely work for products that people don’t want. The ad writers and the media will always get the blame, but the real mistake is made when business owners convince themselves that advertising can sell things that no one wants.

Advertising cannot, in fact, do that.

I recently spoke to a friend who sent out 20,000 postcards that failed to get a response. This led him to conclude that “direct mail doesn’t work.”

When he told me what was featured on those 20,000 postcards, I told my friend the truth. “Your experiment proved only that a weak offer gets weak results. Direct mail didn’t fail. Your offer did.”

Your objective determines the rules you must play by.

Direct Response – immediate result advertising – can be measured with ROAS (Return On Ad Spend.) Pay-per-click is perhaps the most common type of direct response advertising, but direct response offers are routinely made using every type of media. If you plan to introduce, explain, and sell a product or service to a customer with whom you have no previous relationship, you are rolling the dice of direct response. You can always measure the effectiveness of direct response ads with ROAS.

Direct Response is a sport for surfers who like to ride the wave of a trend. It is a wild and crazy rollercoaster ride of feast-and-famine. If you like excitement, you should definitely do it. But be aware that the most successful direct response marketers are spending 25% to 35% percent of top line revenues on advertising. You need at least a 20x markup to play that game.

I prefer sowing and reaping. Seedtime and harvest.

Brand Building creates a long-term bond with the customer. The goal of brand building is to make your name the one that customers think of immediately – and feel the best about – when they finally need what you sell. Your Return on Ad Spend –ROAS – will look terrible when you first begin, but it will get better and better as you build a relationship with the public. In the long run, nothing can touch brand building. It is always the most cost-effective way to invest your ad budget if you have patience, confidence, and a good ad writer.

Roy H. Williams

Twenty-eight million viewers tuned in to “The Apprentice” each week to watch people be told, “You’re Fired.”

But in the real world, dismissing employees is far more complicated —emotionally, ethically, and legally. How to dismiss employees isn’t taught in business school, and managers often fumble the process. Mahesh Guruswamy has spent much of his career delivering bad news — not just to employees but also to customers, investors, and even his superiors. Today Mahesh is sharing his hard-earned wisdom with roving reporter Rotbart. Make time for this episode! You are about to learn some incredibly valuable things at MondayMorningRadio.com.