Practical Tactics for Managing Emotional Reactions and Conflicts
May 15, 2024
auto_awesome
Barbara Cogburn, FranklinCovey's expert on leadership, discusses practical tactics for managing emotional reactions and conflicts during change. Topics include understanding communication styles, navigating conflicts, validating team emotions, enhancing leadership abilities through self-awareness, and fostering team growth and resilience.
Acknowledge emotional reactions during change and promote open conversations to maintain positive team dynamics.
Address challenging behaviors promptly to prevent negative impacts on team dynamics, promote self-awareness, and encourage open dialogue for conflict resolution.
Deep dives
Understanding Emotional Reactions During Change
During times of change, emotional reactions and conflicts often escalate due to the brain's response to perceived threats and the acceleration of change processes. When individuals experience emotional hijacking, their ability to think clearly diminishes, leading to suboptimal outcomes. Leaders can effectively evaluate and manage such situations by acknowledging the normality of emotional reactions, promoting open conversations about change impacts, and creating a safe space for dialogue.
Identifying Challenging Behaviors in Team Members
Leaders should promptly address challenging behaviors in team members to prevent negative impacts on team dynamics. By initiating conversations with team members struggling with their behavior, leaders can prompt self-awareness and reflection on the impact of their actions. Encouraging an open dialogue and providing a safe space for discussion can facilitate resolving resistance and promoting positive interactions within the team.
Maintaining Composure and Emotional Intelligence as a Leader
Leaders can maintain their composure and emotional intelligence by prioritizing self-awareness and leadership abilities. Grounding oneself in the intent behind interactions and considering the maturity continuum can enhance decision-making and communication effectiveness. By fostering professional maturity, leaders can effectively support team members, build their capacity, and navigate through challenging situations with a focus on growth and resilience.
Leadership Strategies to Thrive Through Change | Explore practical tactics for managing emotional reactions and conflicts that arise during change. FranklinCovey’s Barbara Cogburn offers strategies to help you navigate challenging situations and maintain a positive team dynamic.
Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode