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Be a Better Leader

Practical Tactics for Managing Emotional Reactions and Conflicts

May 15, 2024
Barbara Cogburn, FranklinCovey's expert on leadership, discusses practical tactics for managing emotional reactions and conflicts during change. Topics include understanding communication styles, navigating conflicts, validating team emotions, enhancing leadership abilities through self-awareness, and fostering team growth and resilience.
17:41

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Quick takeaways

  • Acknowledge emotional reactions during change and promote open conversations to maintain positive team dynamics.
  • Address challenging behaviors promptly to prevent negative impacts on team dynamics, promote self-awareness, and encourage open dialogue for conflict resolution.

Deep dives

Understanding Emotional Reactions During Change

During times of change, emotional reactions and conflicts often escalate due to the brain's response to perceived threats and the acceleration of change processes. When individuals experience emotional hijacking, their ability to think clearly diminishes, leading to suboptimal outcomes. Leaders can effectively evaluate and manage such situations by acknowledging the normality of emotional reactions, promoting open conversations about change impacts, and creating a safe space for dialogue.

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