Marketplace Tech AI in local government agencies may mean more work for administrators
Aug 13, 2025
The discussion dives into how AI can enhance local government services like food assistance, but also increases workloads for administrators. It highlights the importance of involving public administration employees in AI deployment to ensure accountability. Progressive initiatives, such as Pennsylvania's collaborative approach, are showcased. The podcast stresses that AI should augment, not replace, human workers, with examples from cities like Boston and New York emphasizing the crucial need for human oversight in AI systems.
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Episode notes
AI Raises Productivity Pressure
- AI shifts repetitive tasks but raises productivity expectations on workers.
- Samantha Shorey says this increases stress and makes work harder and faster.
Errors Fall On Frontline Workers
- Errors from AI systems often land on individual workers, not designers or organizations.
- Shorey highlights increased risk and responsibility for frontline public employees.
Include Workers In AI Decisions
- Involve workers in AI procurement and implementation decisions.
- Shorey recommends giving staff a role in evaluating and deciding how AI reorganizes work.