Between the largest force reduction in its history and major workforce realignments, the Social Security Agency has been struggling to deliver basic services. New technology is supposed to fill the service gaps, but most of the experts needed to develop and deploy those tools have left the agency. Here with more details on the impacts of these staffing reductions is the Director of Social Security and Disability Policy at the Center on Budget and Policy Priorities, Kathleen Romig.
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The Federal Drive with Terry Gerton