Counselor and certified coach Mary Remón and oncologist Tiffany Troso-Sandoval discuss their article, "Clear communication is kind patient care." They explore the common scenario of patients leaving the office more confused and anxious than when they arrived, overwhelmed by medical jargon and frightening online research. Mary and Tiffany address the root causes of poor patient communication, including physician burnout and compassion fatigue, arguing that "unclear is unkind." They offer practical, powerful strategies (like using the teach-back method, addressing patient fears from "Dr. Google" directly, and validating emotions) to improve health literacy and build trust. This conversation explains how clear communication isn't just a soft skill: it's a critical tool for reducing patient anxiety and improving outcomes.

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Transforming patient fear into understanding through clear communication