Becker’s Healthcare Podcast Naman Mahajan, President of Baylor Scott and White Grapevine
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Dec 25, 2025 Naman Mahajan, President of Baylor Scott & White Grapevine, shares insights from nearly two decades in healthcare. He discusses innovative strategies like reducing employee turnover through leadership realignment and enhancing patient experience with a new discharge hospitality suite. Mahajan also highlights the importance of physician engagement and efficiency, showcasing how rounding practices and technology aid in community health. His focus on expanding care across the patient's journey demonstrates a commitment to meeting evolving needs in a growing Texas landscape.
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Restructure Supervisory Responsibilities
- Smooth managers' scopes so supervisors own non-licensed staff to improve retention.
- Do assign personnel responsibility to supervisors to strengthen bench and lower first-year turnover.
Implement Afternoon Discharge Checkbacks
- Add a 2 p.m. check-back for expected discharges and include all disciplines in the review.
- Do analyze reasons for missed discharges and implement mitigation steps to increase before-noon discharges.
Use A Discharge Hospitality Suite
- Use a discharge hospitality suite to free patient rooms and complete paperwork and education outside the room.
- Do perform medication reconciliation and teach discharge instructions there to boost experience scores and reduce room time.