The podcast discusses the changing nature of experience design with conversational AI, the importance of incorporating AI into UX design, the alliance between designers and developers in AI and UX, risk-taking and collaboration in design, and advice for designers working with AI and UX.
The lack of familiarity with conversational AI hinders its adoption in UX design, and more examples of great conversational AI experiences should be created to encourage designers.
Designers need to push beyond lingual components and think about multi-modal conversational AI experiences with both visual and linguistic elements, incorporating more AI into their work in order to embrace the changing role in the intersection of UX and AI.
Deep dives
Importance of Familiarity in Good UX
Familiarity plays a crucial role in creating good user experience (UX). UX architects and experience creators prioritize what is familiar to users. They push development teams to go beyond perceived limitations and create challenging yet rewarding experiences. Designers need to challenge technologists with a vision for end user experience. The lack of familiarity with conversational AI hinders its adoption in UX design. To encourage designers, more examples of great conversational AI experiences should be created.
Shifting Role of Experience Designers in AI-Enabled World
Experience designers play a key role in the intersection of UX and AI. Conversational AI represents the next phase of experience design. Designers should embrace the changing role and think about how to incorporate more AI into their work. Currently, the intersection between UX and AI is not well-established. Designers need to push beyond lingual components and think about multi-modal conversational AI experiences with both visual and linguistic elements.
The Importance of Context and Empathy in Conversational AI Design
Designers should focus on understanding the context of users and empathizing with them in conversational AI design. Providing more context to conversational AI models enables better user experiences. Just as designers create geospatial UI to help users navigate visually, conversational AI designers need to create linguistic experiences that anticipate user intent. Designers should utilize their tools of empathy, user research, and creative problem-solving to design intuitive and personalized conversational experiences.
The Need for Designers to Engage and Take Risks with Conversational AI
Designers need to step up and proactively engage with conversational AI. While the technology is ahead of most experiences in the field, designers tend to stay within their comfort zones. They should take risks and work alongside technologists to create innovative conversational experiences. Internal projects for employee experiences can be a starting point for designers to practice and develop their skills in conversational AI. By doing so, they can set the bar for the rest of the design community.
Robb and Josh talk about the changing nature of experience design as conversational AI becomes a fundamental part of the technology we encounter daily.
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