On Air with Air Cargo Next
Further tech innovation is crucial to air cargo
Aug 25, 2023
Michelle Williams, managing director at Southwest Airlines Cargo, and Ed de Reyes, CEO of Sabrewing Aircraft, talk about digitalization efforts in the air cargo industry, advancements in drone development and deployment, including infrastructure, cargo applications, startup advancements, and the capabilities of Sabrewing Aircraft's drone.
09:28
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Quick takeaways
- Digital booking platforms offer efficiency by saving time for both customers and agents, enhancing accuracy and enabling agents to provide valuable assistance throughout the booking process.
- Drone technology offers advantages such as operating in challenging weather conditions, reaching remote areas, providing safer operations, and optimizing efficiency by lifting heavy payloads and transporting standard cargo containers.
Deep dives
Digital Booking Platforms Benefit Efficiency, Accuracy, and Engagement
Digital booking platforms offer efficiency by saving time for both customers and agents. Pre-booked shipments save time and streamline the entire value stream. Accuracy improves as customer-entered information reduces the chance of errors. Agents can engage more meaningfully with customers, providing valuable advice and assistance throughout the booking process.
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