Contact Center AI: Use Cases, Challenges, & Strategy Guidance

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CX Today's Charlie Mitchell is joined by Andy Dignan, Chief Operating Officer at Five9, and Callan Schebella, Executive Vice President of Product Management at Five9, to discuss all things contact center AI.

In doing so, they consider:

• The current contact center AI boom 
• Prominent uses cases 
• Future applications of contact center AI 
• The challenges of implementing AI 
• A good starting place for building an AI strategy 
• The promise of generative AI 

To learn more about Five9's AI solutions, visit their website.

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