Driving Remarkable Customer Engagement with Christiane Pendarvis, co-CEO of Pattern Beauty and Andrea Moore, Chief Digital Officer of NEST New York

Joining us for a deep dive on creating remarkable brand stories and driving powerful customer engagement are two industry veterans who will also be gracing the stage at next month's Shoptalk event in Las Vegas. Christiane Pendarvis, co-CEO of Pattern Beauty, Tracee Ellis Ross's hair care brand, and Andrea Moore, Chief Digital Officer of NEST New York, the fast growing fragrance brand deliver s a master class on the changing consumer landscape, evolving customer journeys, and what brands must do to stand out and win the future. They also preview their Shoptalk sessions.

But as usual we start with our analysis of the week's most important retail news, including offering new Macy's CEO Tony Spring some unsolicited advice before wondering whether Andy Jassey and team may (finally) be on to something with their Amazon Fresh reboot. We also explore Target's rumored late entry to the membership game and what to make of Tapestry and Capri's final earnings report before they are formally hitched. We also try discern what what be in store for malls (and JC Penney) based upon reading between the lines of the Simon Property earnings call.

Steve's new book--Leaders Leap: Transforming Your Company at the Speed of Disruption--will be released April 23rd (note new release date). And for a limited time pre-order it at Amazon, Barnes & Noble, Bookshop,org, or any other retailer worldwide, and get some very special FREE bonuses.

Buy 1 Copy and receive:
- An exclusive PDF book excerpt
- An invitation to a private pre-launch virtual event.

Buy 5 Copies and receive:
- All the above, plus access to a small group virtual Q&A session.

Buy 25 copies or more and receive:
- All the above, plus a private one-on-one 20 minute Zoom consulting or executive leadership coaching session with me.

Simply email your receipt to leadersleap@sageberryconsullting.com and we will handle the rest!

Shoptalk Offer:

10% off General Attendee10% off Retailer & BrandCode - remarkableattendee Code - remarkableretailandbrandLink - https://stus24-registration.personatech.com/code?cId=cmVtYXJrYWJsZWF0dGVuZGVlLink - https://stus24-registration.personatech.com/code?cId=cmVtYXJrYWJsZXJldGFpbGFuZGJyYW5k

About Christiane

Christiane Pendarvis is a growth-oriented chief executive with over 25 years of experience leading direct-to-consumer and omni-channel consumer businesses. Her career focus has been in general management and retail merchandising, running $250M to $1B operating businesses with Fortune 500 brands such as Old Navy and Victoria’s Secret. Known for her ability to translate insights into business strategies, she has extensive strategic planning, assortment development, digital commerce and retail operations experience; and has driven large scale technology infrastructure projects.                                                         

Ms. Pendarvis approaches all her roles with compassion, humility and empathy, driving profitable growth and shareholder value by unlocking the power of people and diverse teams. She sits on the board of directors for Hims & Hers (NYSE: HIMS, Member - Audit) and Hootsuite (Chair – Nom/Gov, Member – Audit) and was previously on the board of Savage X Fenty.  Ms. Pendarvis has been recognized in WWD’s 2023 Most Inspirational Women Leaders, WWD’s 2022 50 Women in Power and as a Top Woman in Retail by Women in Retail Leadership Circle in 2021.  

Ms. Pendarvis is currently Co-CEO of PATTERN Beauty By Tracee Ellis Ross where she is responsible for all aspects of the business in partnership with Ms. Ellis Ross, the Founder.  Prior to Pattern, she was Co-President at Savage X Fenty where under her leadership the company grew 6X from 2019 to 2022 and successfully closed two financing rounds totaling $240M in 2021. She led an expansion into new product categories including Mens, Loungewear and Womens Activewear as well as the brand’s channel expansion into physical retail in 2022.  Ms. Pendarvis has held executive roles with top tier retailers and DTC companies including Victoria’s Secret, Aerie, Old Navy, Minted and FullBeauty Brands.  Her scope of experience is wide, having managed women’s and men’s apparel, intimate apparel, beauty, consumer electronics and consumer packaged goods.

Energized by high growth environments, Ms. Pendarvis also has experience in start-ups and mid-tier companies. She excels in helping brands, teams and individuals grow and succeed in the face of rapidly changing industry dynamics. She currently sits on the Shop Talk Advisory Board and is Chairperson of the Women of Color Retail Alliance board. She also has a long history of non-profit board service (National Black MBA Association Cincinnati Chapter, Dallas Symphony Orchestra, Episcopal Community Services of San Francisco and the Violet Torch Foundation).                        

Ms. Pendarvis earned a BA in Economics from Harvard University and an MBA from the Kenan-Flagler Business School at the University of North Carolina (Consortium for Graduate Study in Management fellowship program). She is passionate about increasing diversity and representation in the fashion industry and dedicates her time to mentoring women of color specifically. She currently resides in Los Angeles, CA with her husband and identical twin daughters.

About Andrea

Andrea Moore is a C-Level Omni-Channel Executive with extensive experience launching and building digital businesses quickly and profitably.  Andrea’s areas of expertise include digital strategy, marketing and merchandising, technology, analytics and team leadership and talent development.

Andrea has experience in large, publicly traded companies, as well as small, entrepreneurial, private-equity backed brands; in digital businesses of up to $100M in annual revenue and teams of up to 40.Angel investor, Advisory Board member, non-profit Board Chair, FIT Adjunct Professor.

About Us

Steve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in April 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..

Don't forget to join Steve's new Linked Group for his new book.

Michael LeBlanc  is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice, a keynote speaker around the world and consumer growth consultant.   He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career.  Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast,   The Voice of Retail, plus  Global eCommerce Leaders podcast, and The Food Professor , Canada's top food industry podcasts and one of the top management podcasts in the nation according to Apple, with Dr. Sylvain Charlebois.    You can learn more about Michael  on  LinkedIn. 

Be sure and check out Michael's Last Request Barbecue,  his YouTube BBQ cooking channel!

About Us

Steve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.

Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur.  He has been on the front lines of retail industry change for his entire career. 

Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Marketing conference with leaders from Walmart & Google.  He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.

Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.

Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer.  If you are a BBQ fan, you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.

Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.