Sales Maven How to Handle Clients Who Delay Payments
Do late or missed payments make you feel frustrated and unsure how to deal with them?
Are you struggling to have those hard conversations without blowing the relationship with the client?
Imagine being able to handle these situations with ease and confidence while protecting your business and maintaining your professionalism and rapport.
In this episode Nikki shares her tips for handling overdue payments with ease. Learn how to use language that keeps your integrity while making it clear the agreements need to be kept.
Find out why being professional and firm helps you keep the trust and protect your cash flow.
From dealing with missed payments to knowing when to walk away from uncooperative clients, Nikki’s tips give you the power to control your income and free up your time and energy to do what matters.
Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!
In This Episode:
[00:43] How do you handle those people who aren't paying in a timely fashion or skipping payments?
[01:08] When this happens you're going to have to do and say some things that might be uncomfortable.
[02:06] "Selective amnesia" is when you have to do or say things that are outside of your normal behavior. Once this is done, you act as if everything is fine. Use "selective amnesia" to your advantage.
[03:41] There will be times when you have to determine whether this is a relationship you would like to keep or not. It's okay to "bless and release" when needed.
[04:21] Language you can use includes: "I'm reaching out today is to ask, what do you need in order to take care of the payment that is now due today?"
[05:10] "In order for our relationship to stay in good standing, it's important that we both keep to our agreements." It's important to always keep a balance of power.
[06:00] You can also let them know if they're unable to pay today to contact you to find out what's needed to make the payment happen.
[08:31] There are also times when you're just not going to get the money. If it's not worth chasing this person down to get a payment, you may want to "bless and release".
[11:36] Nikki shares a personal story about someone who she needed to stop chasing for money.
[14:06] Another personal story of someone not paying.
[15:25] There will be people who can't or won't pay. Think about how you're going to handle it up front. Payment up front is a good idea.
[16:59] Another great option is to have them sign up by credit card using software like ThriveCart.
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