Brett talks with Kat Locascio, the first Customer Success hire at The Juice. This is Kat’s first time in a CS role, after years of professional experience in recruiting, non-profits, and tech. Kat shares her views on Customer Success, what success looks like to her in this new role, and her 80/20 rule.
0:00 Intro
1:18 Conversation with Kat
4:20 Kat’s background
8:53 Bad experiences in tech
15:44 Role of Customer Success Manager
19:50 What does success look like
26:15 Outro
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