The Cloudcast
AI Agents vs. AI Assistants
Apr 9, 2025
Dan Lee, CEO of Nooks.ai and a trailblazer in AI sales solutions, breaks down the crucial differences between agentic AI and traditional AI assistants. He discusses how agentic AI can significantly enhance sales productivity and ROI, especially compared to GenAI chatbots. Dan emphasizes the importance of using AI strategically to solve specific business challenges rather than just adopting new technology for its own sake. With valuable insights into the evolution of AI in sales, this discussion sheds light on the future of AI in driving organizational success.
25:09
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Quick takeaways
- The podcast emphasizes the distinction between agentic AI, capable of autonomous workflows, and AI assistants, which support human tasks.
- It highlights the challenges of demonstrating ROI in AI adoption, particularly with traditional chatbots, shifting interest toward more effective agentic AI solutions.
Deep dives
Understanding Agentic AI vs. AI Assistants
The episode clarifies the distinction between agentic AI and AI assistants, emphasizing that the terms are often used interchangeably but imply different functionalities. An AI agent is typically seen as capable of completing workflows autonomously, while an AI assistant supports human users in accomplishing tasks. For example, in sales, an AI assistant helps sales representatives by automating tedious tasks, allowing them to focus on personal interactions with clients. This nuance is crucial as it highlights that not all AI products that label themselves as agents are genuinely autonomous.
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