Wharton Associate Professor of Operations, Information and Decisions, Santiago Gallino joins the show to discuss why retailers are backtracking on using self-checkout in brick-and-mortar stores, how this will help retailers reconnect with the customer, and strategies for retailers to consider on how to use this technology wisely.
Hosted on Acast. See acast.com/privacy for more information.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
