Managing Volatility — Adapt or Fail with guest Jennifer Mercer

In this episode, global project and program leaders discuss how they deal with disruption and navigate uncertainty in a constantly shifting landscape.  

 

About Our Guests: 

Jennifer Mercer, program manager for arctic research support and logistics with the National Science Foundation in Washington, D.C. talks what it takes to manage projects in some of the world’s most extreme environments.

James Stewart, vice chair for KPMG in London, discusses how project managers need to adapt their skill sets to better manage uncertainty.

John Donohoe, director of change management and the program management office for Star Alliance Services GMBH in Frankfurt, Germany, shares how his company has evolved its product development process to quickly adapt to changing customer demands.

 

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Key Themes:

[0:40] Dealing with disruption

[2:45] How The Star Alliance Network navigates change

[5:25] Planning for volatility on projects and programs

[8:40] Anticipating change and managing risk

[9:55] Data-driven decision-making

[11:50] Managing projects in extreme environments

[15:35] Dealing with project disruptions

[17:15] Lessons learned from Arctic projects