Eastern Bank is betting that bigger is better when it comes to serving small businesses and supporting local communities and philanthropic causes. Until recently the oldest and largest mutual bank in the US, Eastern has gone public and is pursuing an aggressive growth strategy. CEO and Chair, Bob Rivers, on maintaining the bank’s commitment to diversity—in business, communities, and internally—and how Covid has reconfigured work and magnified the challenges faced by small and minority-owned businesses.
HBS Managing the Future of Work