Awkward Silences Research Ops 2.0, Episode 3: Taking a Platform Approach to ResearchOps
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Sep 16, 2025 Join Casey Garland, an AI productivity expert at IBM and advocate for open research platforms, alongside Garrett Zucada from Intuit, as they explore the dynamic evolution of ResearchOps. They discuss the importance of a platform approach, revealing how open collaboration drives innovation. Expect insights on building robust research ecosystems, the shift from isolated methods to integrated strategies, and the balance between centralized tools and tailored solutions. Their forward-thinking perspectives illuminate the future of research operations like never before!
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Platform Teams Build Systemic Speed
- A research platform is an ecosystem of tools, APIs, integrations and homegrown pieces that enable how research operates.
- Platform teams build building blocks so other teams move faster and work better.
Intuit’s Scrubber Made Recruitment Compliant
- Garrett built a validation "scrubber" to clean customer lists for consent, sanctions, and payment thresholds before recruiting.
- That tool freed teams to use customer data compliantly and integrate with their recruitment platform.
Insights Tracking Multiplies Research Impact
- Tracking insights at the insight level lets research flow into product planning and measure impact.
- This reuse amplifies a single insight across many teams and products in large organizations.
