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Product Talk
EP 361 - Product Leaders to Watch: S&P Global Product Director on Delivering Customer Value
Jan 5, 2024
S&P Global Executive Product Director and Cognizant Product Director discuss the importance of a customer-centric approach in product design, the role of target personas, and trends in generative AI and data visualization. They emphasize solving market problems, delivering value, minimalistic design, and intuitive user experience. They also highlight the significance of data and usage tracking in making informed product decisions.
14:26
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Quick takeaways
- Design-led and customer-centric approach is crucial for delivering customer value in product development.
- Generative AI and data visualization in FinTech have the potential to simplify user experiences and leverage big data for better decision-making.
Deep dives
Jamie Madlin's Background and Customer-Centric Approach to Product Development
Jamie Madlin, a senior product leader at SMP Global, has a track record of building and managing high-value desktop and mobile products. His team focuses on creating critical information and decision-making tools for clients in the energy and FinTech markets. Madlin's approach emphasizes customer-centricity, designing and building products that solve problems and add value for customers. He promotes design thinking methodologies and instills a design-led product-build culture within SMP Global, ensuring that design and innovation are prioritized.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode