How banks’ use of generative AI has evolved over the past year

Kartik Ramakrishnan, deputy CEO of Financial Services at Capgemini, discusses the significant rise in banks' trust and investment in generative AI. He highlights how boardroom conversations have shifted, prioritizing governance and strategic integration. The podcast delves into the delicate balance of centralized versus decentralized management strategies for AI, along with the use cases like fraud detection. Ramakrishnan also emphasizes the need for responsible AI guidelines and evolving trust in AI despite concerns over its accuracy.