Val Wilson manages a team of over 1000 service management practitioners in BT, across the UK and India. Despite the challenges of this role, she is an active member of the industry, as an itSMF board member and SITS/SDI events. This is a brilliant discussion on how to lead and inspire a successful organisation and its people. There are some great nuggets of wisdom on authentic and supportive leadership. We also discuss Val’s passion for supporting ex-military people into service management roles. We also discuss Val’s particular connection to a well-known drink (at the bar)…