Femme Lead S05 E13 Navigating Strategic Leadership and Wellbeing with Mel Simons: A Conversation on Career Growth and Customer Success.
Customer Experience | Strategic Leadership | Customer Success | Well-being | Actionable Advice | Career Growth |
Join us for a great conversation with Mel Simons, Global Director of Customer Experience at Dreamdata! Dreamdata is a SaaS B2B revenue attribution platform that gathers, joins, and cleans all revenue-related data to present a transparent, actionable analysis of go-to-market data. This empowers you to easily see a 360° customer journey view, understand ROI, reveal buying signals, send data back to ad platforms, and much more.
Mel Simons is a seasoned professional with a strong background in Customer Success leadership roles across diverse industries. With previous roles at companies like ZeroNorth, GOODIEBOX, and Trustpilot, Melanie brings extensive experience in driving customer-centric initiatives and fostering brand growth through exceptional customer experience.
With a strategic approach to career progression, Mel reflects on key decisions and milestones that have shaped her journey, emphasizing the importance of balancing external customer focus with internal team dynamics for sustainable growth.
Learn how Mel ensures alignment between customer-centric initiatives and team dynamics, fostering collaboration among different departments and overcoming barriers through effective communication and problem-solving strategies.
We discuss Mel's approach to fostering a culture of continuous improvement within her team while driving external customer satisfaction and internal team development.
Mel shares real-life examples of navigating differences in perspectives across departments and stakeholders, and she uncovers practical steps for supporting the professional development and success of team members while driving business growth.
Gain valuable insights into setting success roles, prioritizing mental health amidst career demands, and maintaining alignment between long-term career goals and day-to-day activities!
Follow Mel Simons on LinkedIn: https://www.linkedin.com/in/melaniejsimons/