Hosts Spencer Horn and Christian Napier talk about handling situations when negative behavior is actually rewarded by organizations, using the Analyzing Performance Problems flowchart developed by Robert Mager and Peter Pipe (Recorded 14 October 2020).
Here is a link to the book:
https://www.amazon.com/dp/1879618176/ref=cm_sw_em_r_mt_dp_Q5ozFbG9WEYYB
Chapters:
00:00 PG | A new airport
05:42 Q1 | A new venture
13:12 Q2 | Why don't people address negative behavior?
21:07 Q3 | The meaning of communication
31:08 Q4 | Consequences under pressure
36:10 OT | Measuring the wrong things
