Contact Centers In 2024: 6 Market Shifts to Watch Out For

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CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio.

After a quick introduction to Sabio, we predict six shifts in the contact center market in 2024. These include:

• The shift to GenAI-based applications. 
• The shift to RCS as a service channel. 
• The shift to a more experimental contact center. 
• The continuous shift to digital experiences 
• The shift in CCaaS growth 
• The shift towards more immersive experiences 

For Sabio's thought leadership on all things CX, visit Sabio.

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