Closing the Gaps: Building Competence in High Performing-Teams

Gaps in knowledge and performance happen naturally, even in high-performing teams. In this episode, Mike and Jim explore why blind spots develop despite good training, smart people, and strong intent. They walk through the realities of cognitive load—how much information a practitioner can realistically retain—and how this affects everything from tactical decision-making to compliance with policy and law. Using examples from aviation, policing, and military training, they illustrate how complexity, fatigue, and skill decay shape performance far more than most would acknowledge.

The conversation also addresses how organizations should think about standards, instructor responsibilities, evaluation systems, and the realistic limits of human learning. They highlight tools leaders can use to expose and correct blind spots: independent evaluation, scenario-based application, and deliberate debriefing. Mike and Jim emphasize the importance of professional education, continual reinforcement, and maintaining a baseline that is both realistic and mission-appropriate.

Take a moment and ask yourself: Are you tired of always having to work on the lowest common denominator? Do you know what your own weaknesses are and how they can impact you? This episode helps practitioners understand their own limitations, recognize when they need help, and apply structured thinking to improve safety, efficiency, and organizational credibility.

UCSD Report: UCSD students can't do basic math: https://senate.ucsd.edu/media/740347/sawg-report-on-admissions-review-docs.pdf

The Johari Window: https://en.wikipedia.org/wiki/Johari_window

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Intro music credit Bensound.com