Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations...but he's working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs.

Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/

Resources Mentioned in this Episode:

Book: The Seven Pillars of Customer Success by Wayne McCulloch
Tool: Chili Piper - scheduling for lead conversion
Podcasts:

Shoutouts to Digital CS Pioneers:

Dan Ennis @ Monday.com
Lane Hart @ Heap
Catalyst software for their open publications of CS best practices

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The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
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EP 08: Selling Alarms Door To Door, To Multi-Million Dollar Amazon Stores. Jeremy Sandow Shares What It Takes To Being Successful On Amazon.