The Stacking Benjamins Show

How to Actually Listen (Not Just Wait to Talk) SB1763

24 snips
Nov 19, 2025
Katie O'Malley, an executive coach and TEDx speaker, shares her expertise on effective listening. She introduces the AIR framework—Attention, Intention, Recognition—that transforms communication. Katie explains how truly listening enhances personal relationships and financial decision-making. She discusses the importance of financial literacy for kids and provides tips on navigating tough discussions during family gatherings. Plus, discover how practicing reflective listening can alleviate misunderstandings and foster connection, especially in high-stakes scenarios.
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ANECDOTE

Grounding That Taught Deep Listening

  • Katie O'Malley recounts being grounded at 11 for talking only about herself on the phone and never asking her friend about her day.
  • That moment, from her mother battling cancer, shaped Katie's lifelong commitment to making others feel seen and heard.
INSIGHT

Listening Is The Core Of Communication

  • Katie says communication fails if the message isn't received; telling alone isn't communication.
  • Listening builds connection, understanding, and trust, and lack of it deepens loneliness and disconnection.
ADVICE

Use AIR: Attention, Intention, Recognition

  • Practice the AIR formula: Attention, Intention, Recognition when engaging with others.
  • Also apply AIR inwardly to notice thoughts and emotions that block listening.
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