Meg Moss on AI: Relational Safeguards and Protecting Human Connection

Please be aware, the topic of suicide is briefly mentioned in this conversation.

Meg Moss is Head of Public Affairs and Advocacy with the NCPS. 
An increasingly important part of Megs work involves researching and exploring the use of AI in mental health provision - to better understand its potential impact on the work of the counselling profession, the future provision of services, and how it might shape the human emotional experience more broadly.

In a wide-ranging conversation, we cover everything from the commodification of data to the risks of turning AI to combat loneliness and isolation. We discuss the importance of relational connection and empathy, as well as disagreements and friction, all as vital ingredients to personal growth and understanding.

But perhaps most importantly are the UK’s first relational safeguards for AI mental health tools that Meg has developed, warning us that, without clear boundaries, chatbots and apps risk causing serious harm, particularly to children and young people.
Without such safeguards and careful considerations in place, Meg worries that AI devalues relationship, connection and humanity.

 

For more information about the Six Principles for Relational Safeguards in AI Mental Health Tools NCPS | Press release: First blueprint to make AI mental health tools…

 

Here is the NCPS response to the recent Ipsos study exploring how people in Great Britain are using, and feeling about, AI in their daily lives

 NCPS | NCPS Responds: New Ipsos research shows why so many Britons…

 

For a longer read, here is Meg’s update about AI in therapy NCPS | AI in Therapy - September 2025 Update

 

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This episode was recorded on Teams

 

Produced by Leto Blackwell

 

Created by the National Counselling and Psychotherapy Society

 

Website: www.ncps.com

 

Subtitles are auto generated