The Voice of Insurance Ep281 Simon Wilson, Markel: Rediscovering a Founder's Mentality
Dec 9, 2025
Simon Wilson, CEO of Markel Insurance, shares his insights following major transformations at the company. With a renewed focus on specialty insurance, he emphasizes the importance of a 'founder's mentality' to empower employees and streamline decision-making. Wilson dives into the role of AI in enhancing underwriting efficiency and discusses the strategic shift from reinsurance to targeted growth through MGAs. Listen in as he candidly addresses US market challenges and Markel's ambitious vision to become a preeminent specialty insurer.
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Episode notes
From Matrix To Clear P&Ls
- Simon Wilson prioritised turning a confusing matrix into clear P&Ls with accountable leaders to restore organisational edge.
- He argues this founder's mentality drives ownership, recognition, and improved performance across Markel Insurance.
Empower Decisions Close To Customers
- Empower frontline underwriters and claims staff to decide without excessive escalations.
- Trust trained professionals to act and reduce referral layers to speed decisions and improve morale.
Leading By Choosing Local Leaders
- Simon describes running Markel International by hiring local leaders and trusting their execution in markets he doesn't speak the language of.
- He focused on strategy and picked leaders, then let local teams deliver tailored plans for Germany, Spain, Singapore and beyond.