10 Million Americans’ Healthcare Behind the Scenes

Today’s episode starts with a problem almost every founder fears…

What happens when the system you're trying to disrupt is so big, so regulated, and so politically volatile… that one election can flip your entire business model overnight?

That’s the world my guest lives in — and somehow thrives in.

I’m talking to Eugene Sayan, founder and CEO of Softheon, a 25-year-old startup that processes $20 billion in premiums, powers 30 million enrollments, and delivers affordable healthcare access to 10 million Americans — all while building his own AI infrastructure using agentic systems with zero hallucination tolerance.

If you’re a founder, operator, or AI-obsessed builder who wants to understand how to scale inside complexity, leverage AI responsibly, and build a company that can survive political headwinds, economic shocks, and massive technical stakes — this conversation is for you.

You're going to learn:
• How Softheon uses agentic AI + human-in-the-loop workflows to reach 99.99999% accuracy.
• Why designing for a problem 10 years in the future is their secret weapon.
• How Eugene bootstrapped a healthcare giant by thinking like an outsider — and an immigrant with something to prove.

This episode is high-energy, full of insight, and packed with big numbers. Let’s dive in.

https://softheon.com

https://www.linkedin.com/in/eugenesayan/

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