John Furner met with Fiona Tan back in January. She wears many hats as the SVP of U.S. Technology, but a big part of her team’s job is building experiences that save our customers time and money. While we couldn’t have predicted the impact of the pandemic, we’ve always worked to serve our customers. Listen to this newest episode of The Huddle to hear how we’ve gathered feedback, adjusted, been challenged, and met every challenge.