The Airbnb Superhost #026 Customer Road Map 8 - Exit Strategy - They're Leaving!
In today's episode, Neil shares his own advice and insights on how to ensure guests leave happy and satisfied. He emphasizes the importance of maintaining a positive impression until the very end of the guest's stay, highlighting the impact it can have on reviews, recommendations, returning guests, and potential rewards. Neil provides practical tips on how to bid farewell to guests, and the best ways to leave a lasting positive impression.
KEY TAKEAWAYS
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It is crucial to treat guests with the same level of care and attention during their departure as during their arrival to leave a lasting positive impression.
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Sending a thank you message or video to departing guests can enhance their experience and show appreciation for their stay.
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Providing clear instructions for guests upon departure, such as key return and gate access, can prevent confusion and ensure a smooth exit.
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Positive interactions during guest departures can lead to favorable reviews, recommendations, returning guests, and potential future rewards.
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Guest departures mark the beginning of a potential ongoing relationship, emphasizing the importance of parting ways on a positive note for future success.
BEST MOMENTS
"My mission is to help you reach the same levels of success with Airbnb and follow your own dreams."
"The last thing we want to do is to trip and fall over a hurdle at the last moment and leave a negative impression with your guests."
"I've attended many live seminars over the years and so many times I have witnessed an MC introduce the most amazing person."
"Reviews are one of the most used tools when guests assess whether or not they want to book a property."
"In a home where the host is all set, a traveler and local first met. With a smile and good cheer, it soon became clear, strangers are friends not made yet."
CONTACT DETAILS
Visit Neil's Airbnb https://bit.ly/SuperhostNeil
Instagram: https://www.instagram.com/superhostneil/
Facebook: https://www.facebook.com/SuperhostNeil
TikTok: https://www.tiktok.com/@superhostneil
Email: SuperhostNeil@gmail.com
ABOUT THE HOST
Neil has led a fulfilled and unconventional life, navigating an extraordinary journey from the Royal Navy to prop-making in London's West End theatres. Born into a military family, it was a twist of fate which led him to the theatre, where he contributed to iconic productions such as Phantom of the Opera.
Eventually, Neil transitioned to Corporate Event Team Building, eventually founding his own venture in 1999. Financial challenges in 2017 are what prompted a strategic shift to Airbnb hosting, proving a reliable backup income. By 2021, Neil and his business partner triumphed over significant debt, fuelled by their resilience and the success of Neil's Airbnb venture. Now, Neil has left the corporate world behind, thriving solely through his flourishing Airbnb endeavours.
ABOUT THE SHOW
Welcome to "The Airbnb Superhost," your ultimate guide to mastering the art of hosting on Airbnb. In each concise 15-minute episode, Neil will reveal the secrets to creating unforgettable guest experiences and maximizing the potential of your property, drawing on over 8 consecutive years as a qualifying Airbnb Superhost.
With a focus on 3 specific aspects of running an Airbnb business; the host, the property, and Airbnb itself, Neil provides step-by-step guidance on everything from ambiance creation to effective communication.
In each episode, a Superhost Secret will help you elevate your hosting game and keep guests coming back for more. Whether you're a seasoned host or just starting out, Neil’s actionable tips and tricks will help you become a hospitality superstar.
Disclaimer: The Airbnb Superhost is in no way affiliated with Airbnb. All ideas, thoughts, concepts and data presented in this podcast are entirely Neil’s own and do not represent the views of Airbnb.